Refund Policy

1. Purchase Model

Premium access is generally sold as a one-time purchase per exchange unless explicitly stated otherwise at checkout.

2. General Refund Eligibility

We review refund requests in good faith. Eligibility may depend on factors including purchase timing, account activity, technical issues, and whether premium functionality has already been materially used.

Refunds are not guaranteed and may be denied for abuse, policy violations, repeated refund patterns, or misuse of the Services.

3. How to Request a Refund

To request a refund, contact [email protected] from your account email and include:

• Your account email and exchange reference.
• Date of purchase and any available payment receipt details.
• The reason for your request.

4. Processing and Timing

If approved, refunds are issued to the original payment method through our payment processor. Posting times vary by financial institution and payment method, generally within 5-10 business days.

5. Partial or Full Refunds

Depending on the circumstances, we may issue a full refund, partial refund, service credit, or deny the request. Any decision is made at our reasonable discretion and subject to applicable law.

6. Chargebacks

If you initiate a chargeback, we reserve the right to suspend or restrict access to affected Services while the payment dispute is being reviewed.

7. Taxes and Fees

Applicable taxes, third-party fees, and currency conversion differences may affect the final amount returned, where permitted by law.